Privacy Policy for Nubem Hosting
Effective Date: April 2025
Last Revised: April 2025
At Nubem Hosting (“we,” “our,” “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, and share your personal data when you use our hosting services (“Services”). We also describe your rights and choices regarding your personal data, as well as how to exercise them.
By accessing and using Nubem’s Services, you agree to the collection and use of your personal data as described in this Privacy Policy.
1. Information We Collect
We collect personal data when you interact with our website or use our Services. This data may include:
Personal Identifiable Information (PII):
- Account Information: Name, email address, phone number, billing address, and payment information (such as credit card details).
- Account Credentials: Username and password created during account registration.
- Support Communications: Any personal information provided in emails, support tickets, and other communications with us.
Usage Data:
- Log Data: Information about your use of our Services, including IP addresses, browser types, timestamps, device types, operating systems, and referral URLs.
- Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze site traffic, and store user preferences. For more information, please refer to our [Cookie Policy] (link to separate cookie policy).
Transactional Data:
- Billing Information: Data related to your transactions, including purchase history and payment methods.
Support and Feedback:
- User Feedback: Any feedback or surveys you provide, including suggestions or complaints related to our Services.
2. How We Use Your Information
We use your personal data for the following purposes:
- Account Management: To create and manage your account, process orders, and provide access to our Services.
- Service Provision: To deliver hosting and related services, including server management, storage, and technical support.
- Billing and Payments: To process payments and manage billing information.
- Customer Support: To respond to support requests, troubleshoot issues, and provide customer service.
- Marketing and Communications: To send you promotional materials, updates, and announcements about our Services. You may opt out of marketing communications at any time.
- Compliance with Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.
3. How We Store and Protect Your Data
Data Retention:
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, billing and financial data may be retained for [7 years] to comply with tax regulations.
Data Security:
We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, and secure storage protocols.
While we take reasonable efforts to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
4. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your personal data with trusted third-party service providers in the following circumstances:
Service Providers and Partners:
We may share your personal data with third-party service providers to facilitate the operation of our Services, such as payment processors, email providers, and cloud storage services. These third parties are contractually obligated to protect your data and may only use it to perform services on our behalf.
Legal and Regulatory Compliance:
We may disclose your personal data if required by law, such as in response to a subpoena, court order, or regulatory request. We may also disclose data to protect our legal rights, prevent fraud, or respond to security threats.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you before your personal data is transferred to a new entity and become subject to a different privacy policy.
5. International Data Transfers
Since Nubem Hosting operates globally, your personal data may be transferred to, processed, and stored in countries outside your country of residence. If you are located in the European Union (EU), European Economic Area (EEA), California, or Canada, please note that your data may be processed outside your jurisdiction. By using our Services, you consent to such transfers, in accordance with applicable data protection laws.
6. Your Rights
Depending on where you are located, you may have specific rights regarding your personal data, including the right to:
Right to Access:
You can request a copy of the personal data we hold about you.
Right to Rectification:
You can request that we correct any inaccuracies in your personal data.
Right to Erasure:
You can request that we delete your personal data, subject to certain exceptions.
Right to Restrict Processing:
You can request that we limit the processing of your personal data.
Right to Data Portability:
You can request a copy of your personal data in a machine-readable format to transfer to another service provider.
Right to Object:
You can object to the processing of your personal data for specific purposes, including direct marketing.
Right to Withdraw Consent:
If we process your personal data based on consent, you have the right to withdraw consent at any time.
To exercise these rights, please contact us at privacy@nubem.ca. We will respond to your request in accordance with applicable laws and within the required timeframes.
7. California Residents (CCPA Notice)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to:
- Request Information: You may request details about the personal data we collect, use, and share.
- Request Deletion: You may request that we delete your personal data, subject to certain exceptions.
- Opt-Out of Sale of Personal Data: Nubem does not sell your personal data, but if we ever do, you have the right to opt-out.
To exercise your CCPA rights, please email us at privacy@nubem.ca with your request.
8. European Economic Area (EEA) and United Kingdom (UK) Residents (GDPR Compliance)
If you are a resident of the EEA or UK, you have the following additional rights under the General Data Protection Regulation (GDPR):
- Right to Access: You may request access to your personal data.
- Right to Rectification and Erasure: You can request that we correct or delete your personal data.
- Right to Restrict Processing: You may request that we limit the processing of your personal data.
- Right to Object to Processing: You may object to our use of your personal data for direct marketing or profiling purposes.
To exercise your GDPR rights, please contact us at privacy@nubem.ca.
9. Canada Residents (PIPEDA Compliance)
If you are a resident of Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the following rights regarding your personal data:
- Access and Correction: You may access and correct your personal information held by Nubem.
- Withdraw Consent: You may withdraw consent to the collection and use of your personal data, subject to legal and contractual restrictions.
To exercise your rights under PIPEDA, please contact us at privacy@nubem.ca.
10. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience with our Services. Cookies are small text files stored on your device that help us remember your preferences and analyze site usage. You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].
11. Changes to This Privacy Policy
Nubem Hosting reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated Privacy Policy on our website and updating the effective date at the top of the document. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Nubem Hosting
Email: privacy@nubem.ca
Phone: 780.306.1593
Website: https://nubem.ca
Conclusion
Your privacy and the security of your personal data are important to us. By using Nubem Hosting Services, you consent to the practices outlined in this Privacy Policy. We are committed to handling your personal data responsibly and transparently, in compliance with applicable privacy laws.